![]() ![]() It will be then your responsibility to contact DX to book a re-delivery. If nobody is present at time of delivery, the kayak will be returned to the depot and a calling card will be left at the address. The kayaks will not be left safe by the courier so, somebody must be at the address to accept the delivery. DX Freight may also call you prior to making delivery to ensure that someone will be in to take delivery. At the time of dispatch, a tracking number for your order with DX Freight will be emailed and can be used on their website for updates. Therefore, at this present time DX Freight are not yet able to provide an hour window delivery on their services. ![]() As DX Freight specialise in moving larger items this makes it difficult to predict how long drop offs can take. If the goods are damaged and not signed for as such, we are afraid that we cannot accept any liability and the item will not be replaced or reimbursed.ĭue to their size, solid kayaks are sent with large item specialist DX Freight. Please remember it is your responsibility to inspect and confirm that the goods are in perfect condition before signing. If there is further refusal, please contact the us by phone 01872 672671 or email us at If you cannot thoroughly check the goods please sign for them as “Damaged”. If the packaging is damaged and the courier refuses to allow you to sign for the package as damaged, please take the time to unwrap and inspect your order prior to signing. In the unlikely event of there being the slightest indication of damage please sign for the delivery and write "Damaged'. We ask that you inspect the packaging when the item arrives with the delivery company, before signing to accept delivery. We want to ensure you receive your item safely and securely. Please call to arrange a day/time that is suitable for you to ensure a team member is here to help you. Just select collection in the shopping cart and proceed to checkout. Kayaks can of course be collected from our premises in Truro, Cornwall. Unfortunately, we are unable to deliver kayaks outside the UK, or to any offshore, highlands and islands addresses. Kayak/Surfboard Deliveriesĭue to the size, weight and handling difficulties associated with kayaks, we are unable to provide free delivery (or included in the cost of the item). Please contact us and we will provide a quote straight away. When you select this option, the cart will update with delivery cost and times.ĭestinations not available in the shopping cart: We can deliver to most destinations but your country or area, may need an individual quote with specific weight and size of the package. The cart will update with delivery cost and times.Įxpress Delivery: Express delivery is available for most destinations. Most European destinations covered: Please add your item(s) to the shopping cart and select your destination. Charges and delivery times will be stated in the checkout area when you select the destination. UK Non-Mainland and Highlands Delivery: For some items which need to be sent with a courier, there may be a surcharge. Need it quickly? Just pop down into our showroom or give us a call and we’ll have it ready for you! We’ll send you an email as soon as your order is ready to be collected. Our couriers usually only deliver Monday to Friday, so if you order on a Friday before 2pm using standard next day delivery, it will be delivered on the following Monday.Ĭlick and Collect: Orders can be collected from our showroom in Threemilestone Industrial Estate, Truro, Cornwall between 9am to 5pm Monday-Friday. Orders shipped in the UK by Royal mail will usually arrive Monday to Saturday with your postie. Orders placed after 2pm on Friday will be scheduled for delivery for the following Saturday. Saturday Delivery: £9.95 for delivery on Saturday via courier. Express delivery is available for outlying destinations, but we cannot guarantee next day for some areas. There is an additional charge for this service which you can select in the shopping cart. Place your order before 2pm and receive your goods the next working day, Monday to Friday (UK Mainland only). Next day delivery: £5.95 or FREE on orders over £70. Delivered in approximately 1-2 working days. Delivered in approximately 2-3 working days.Įxpress delivery: £3.95. Standard delivery: £2.95 or FREE on orders over £20. ![]()
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